Thank you for choosing homeplank.shop.
We want every customer to be satisfied with their purchase. If you are not happy with the home décor, succulent arrangements, or related products you have purchased, please follow the refund and return policy outlined below.
I. Return Period
You may submit a return request within 30 days of receiving your items.
To request a return, please contact us via email within the specified timeframe.
Please include the following information in your email:
Order number;
Name of the purchased item(s);
Reason for return;
Photos of the item(s) (if there is damage or a quality issue).
Our customer service team will review your request and provide further instructions on the return process as soon as possible.
II. Return Conditions
Items submitted for return must meet the following conditions:
The item must be unused;
The item must be in its original packaging with all accessories intact;
The item must be free from obvious signs of human-caused damage, stains, or usage.
If there are quality issues, shipping damage, or if you received the wrong item, please contact us promptly, and we will assist you based on the specific circumstances.
III. Refund Process
We will process your refund request after receiving and inspecting the returned item(s).
Once the refund is approved:
Refund processing time: Funds will be credited within 3 days;
The refund will be issued to the original payment method used for the order.
Please note that the actual time it takes for funds to appear in your account may vary depending on the processing times of different banks or payment providers.
IV. Clearance Item Information
Due to changing market conditions, rising operating costs, and long-term operating losses, homeplank.shop has decided—after careful consideration—to officially cease brand operations and clear out existing inventory at a loss.
As this event involves inventory clearance:
All items are from existing stock;
Quantities are limited, and items are available only while supplies last;
Exchanges may not be available for certain clearance items;
We will continue to process eligible return and refund requests in accordance with this policy.
We hope these discounted prices allow more customers to purchase the home décor products they love, and we thank you for your understanding and support of homeplank.shop. V. Situations Where Returns Are Not Accepted
Return requests may not be accepted in the following cases:
Requests made beyond the 30-day return period;
Items that have been used, washed, or altered;
Damage caused by the customer;
Missing necessary order information or inability to verify the purchase record.
VI. Contact Us
If you have any questions regarding refunds, returns, or your order, please contact us:
Customer Service Email:
support@homeplank.shopWe will respond as soon as possible to help resolve your issue.
Thank you for your continued support and trust in homeplank.shop. Even during the clearance sale, we remain committed to carefully handling every customer’s order and providing reliable, friendly service.